Shipping & Returns
How long will it take to get your item?
Your package will be delivered First Class via the United States Postal Service. It will ship within five business days upon receipt of payment; if you need your package mailed quickly please let us know and we will be happy to try and accommodate you!
Payment must be received and cleared prior to shipment. No exceptions.
We will notify you as soon as your order is shipped and will provide you with the track ID. That way you can eagerly trace and stock your order until it arrives. We know how it is..
Additional Shipping Information Station
International shipping is only available upon request. Please contact us for more details.
Expedited shipping, upgraded shipping, and insurance is available upon request.
(additional fees apply)
Your new treasure will arrive adorably packaged with attention and love, perfect for gift giving.
If your purchase is a gift, to be sent directly to the recipient, please outline instructions at the time of purchase.
Returns And Exchanges
We hope you are satisfied with your purchase but if for any reason you are not please contact us.
We will happily accept a request for an exchange or return of your order within 7 days of delivery. We can only accept items that are unused, unwashed and unaltered.
If your package comes back unclaimed, we can either resend it to you (with extra shipping costs) or refund you (excluding shipping cost).
Shipping costs won't be refunded. Sarwy.
We are not responsible for eventual lost, damage and extra fees.
Ship to :
1743 Deleware Ave Santa Cruz, CA 95060
Additional Policies And Fees
Every item listed under handmade is without a doubt one of a kind. Exciting right?? Lets say your friends come over and they're like "OMG, where did you get that? I want that exact same piece in my home, like NOW!" Be proud knowing that no one else in the whole world has something identical to your StandWest handmade treasure.
Why, you ask? Nearly all materials used to create StandWest's custom creations are up cycled, organic or secondhand. We are firm believers in a recycle, reuse lifestyle.
Lets get down to the nitty gritty. We here at StandWest have hoarding tendencies. Yup, we said it And we are proud of it!
Most of our vintage pieces are items that we have found curiously treasure hunting and As our tastes change and evolve we allow ourselves to let go making room for the new, thus giving you the opportunity to reuse these special pieces in your beautiful home.
Every item has been loved by yours truly; treasured with our whole hearts, placed exactly in the right spot for our specific decorating tastes, and is now ready to move on and be loved by someone like you. YAY!
WE LOVE THEM!
We have loads of materials, color pallets, patterns, and crazy cool ideas running around in our dome to help you come up with something you truly love. Lets collaborate and make magic together, shall we?
Keep in mind that custom orders take at least 2-3 weeks for completion depending on the item. When placing an order for custom work, payment is required in advance. We will send you a photo of the completed piece for approval before it is shipped.
Convo us for more information!